Terms of Service

Last updated: February 6, 2026

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the LongevOS platform ("the Platform"), operated by LongevAI ("we," "us," or "our"), a company registered in the Netherlands. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.

2. Service Description

LongevOS is a clinical operating system for longevity and preventive health clinics. The Platform provides:

  • Consultation recording, transcription, and AI-powered report generation
  • Biomarker data extraction and analysis from lab reports
  • Health domain summaries and personalized action plans
  • A white-labeled client health portal
  • Clinical workflow management tools
  • Configurable AI behavior and clinical logic

3. Eligibility

The Platform is intended for use by licensed healthcare professionals and their authorized staff within legitimate clinical practices. By creating an account, you represent that you are authorized to use the Platform for clinical purposes and that you will comply with all applicable healthcare regulations in your jurisdiction.

4. Account Registration

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the security of your account credentials
  • You must enable two-factor authentication if required by your organization
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account

5. Multi-Tenant Organizations

The Platform operates on a multi-tenant model. Each clinic ("Tenant") has an isolated environment with its own data, configurations, users, and branding. Organization administrators manage user access, roles, and permissions within their Tenant. We do not access Tenant data except as necessary for Platform operation, support, or as required by law.

6. Acceptable Use

You agree not to:

  • Use the Platform for any purpose other than legitimate clinical operations
  • Attempt to access data belonging to other Tenants
  • Reverse-engineer, decompile, or disassemble any part of the Platform
  • Use the Platform to store or transmit malicious code
  • Circumvent access controls or security measures
  • Use the Platform in violation of applicable healthcare laws and regulations
  • Share account credentials with unauthorized individuals
  • Use the Platform to process data of individuals without appropriate legal basis

7. Client Portal

The Platform includes a client-facing health portal accessible via magic links (passwordless authentication). As a clinic, you are responsible for:

  • Obtaining appropriate consent from clients before sharing health data through the portal
  • Reviewing and approving all AI-generated content before it becomes visible to clients
  • Managing magic link distribution and access
  • Ensuring portal content complies with applicable regulations

8. AI-Generated Content

The Platform uses artificial intelligence to generate clinical reports, health summaries, action recommendations, and other outputs. You acknowledge and agree that:

  • AI outputs are assistive, not diagnostic. All AI-generated content is intended to assist clinicians and does not constitute medical advice, diagnosis, or treatment recommendations
  • Clinician review is required. You are responsible for reviewing, verifying, and approving all AI-generated content before it is used in clinical practice or shared with clients
  • No guarantee of accuracy. While we strive for accuracy, AI-generated outputs may contain errors or omissions. The clinician bears final responsibility for all clinical decisions
  • Customization responsibility. You are responsible for the clinical appropriateness of any custom prompts, reference ranges, or configurations you apply

9. Data Ownership

  • Your data remains yours. You retain full ownership of all clinical data, client records, configurations, and content you create or upload to the Platform
  • License to operate. You grant us a limited license to process your data solely for the purpose of providing and improving the Platform services
  • No data selling. We will never sell, rent, or trade your data or your clients' data to third parties
  • Data export. You may request an export of your data at any time

10. Intellectual Property

The Platform, including its software, design, features, and documentation, is the intellectual property of LongevAI. Your subscription grants you a non-exclusive, non-transferable license to use the Platform during the subscription term. Custom configurations, prompts, and clinical content you create belong to you, but the underlying Platform technology remains ours.

11. Subscription and Payment

  • Access to the Platform requires an active subscription
  • Subscription terms and pricing are as agreed in your service agreement
  • Fees are billed according to the agreed billing cycle
  • We reserve the right to modify pricing with reasonable notice
  • Non-payment may result in suspension or termination of access

12. Availability and Support

We strive to maintain high Platform availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. Support is provided according to the terms of your service agreement.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Platform is provided "as is" and "as available"
  • We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim
  • We are not liable for clinical decisions made using AI-generated outputs

14. Indemnification

You agree to indemnify and hold harmless LongevAI from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of applicable laws or regulations, including healthcare regulations.

15. Termination

  • Either party may terminate the service agreement according to its terms
  • We may suspend or terminate access immediately for material breach of these Terms
  • Upon termination, your access to the Platform will cease
  • Your data will be retained for 90 days after termination, during which you may request an export. After this period, data will be deleted subject to legal retention obligations

16. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated at least 30 days in advance through the Platform or via email. Continued use of the Platform after changes take effect constitutes acceptance of the modified Terms.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of the Netherlands.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy and any applicable service agreement, constitute the entire agreement between you and LongevAI regarding the use of the Platform.

20. Contact Us

For questions about these Terms, contact us at:

LongevAI
Email: info@longevai.nl
Website: longevai.nl